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EXPERIENCE
Productivity Consultant : Nov. 09 - Current : Vitalyst
Responsibilities
include:
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Handling
inbound and outbound technical support phone calls from employees of
numerous Fortune 500 companies.
§
Providing
expert assistance with programs such as Word, Excel, PowerPoint, Access,
Windows XP, Windows Vista, and Windows 7.
§
Providing
on-site migration support and software training for numerous Fortune 500
companies.
§
Providing
migration support for users migrating to the Office 2007, 2010, or 2013
suites.
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Providing
migration support for users migrating to Windows 7 and Windows 8.
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Providing
assistance with complex spreadsheets in Excel that may include array
formulas or VBA.
§
Providing
assistance designing and implementing database solutions in Microsoft
Access.
Technical Support Team Lead : Aug. 05 - Dec. 08 : Sutherland Global Services
Responsibilities
include:
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Handling
inbound and outbound technical support phone calls on the Averatec, Dell
and Symantec campaigns.
§
Assisting
associates in providing quality support to their customers on the Dell and
Symantec campaigns.
§
Auditing
live calls and coaching agents on areas of opportunities on the Dell and
Symantec campaigns.
§
Designing
and implementing reports to track performance on a daily basis on the Dell
and Symantec campaigns.
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Driving key
metrics to meet goals set out in the statement of work on the Dell and
Symantec campaigns.
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Conducting
interviews with potential new hire agents on the Dell and Symantec
campaigns.
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Training
new hire agents and existing agents on policy and procedure as well as
technical skills on the Dell and Symantec campaigns.
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Responding
to customer email inquiries about service status updates and technical
questions on the Averatec campaign.
Production Company Owner & Operator : Jan. 04 - Dec. 07 : A Way Out Productions
Responsibilities
include:
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Organizing
live concerts of all sizes from start to finish including booking,
advertising, production, and cleanup.
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Hiring and
managing staff as needed on a contract basis.
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Repairing
and maintaining all equipment including the concert sound system.
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Preparing
paperwork and contracts including concert offers, concert contracts, venue
contracts, and end of year taxes.
Computer Programmer : Jun. 05 - Aug. 05 : Ontario Ministry of Natural Resources
Responsibilities
include:
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Programming
and assembling a new forest kiosk for international trade shows.
§
Working
with touch screens, serial devices, cameras, plasma screens, magnetic card
readers, and other hardware.
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Programming
in Visual Basic.net, SQL, Java, HTML, and more.
Technical Support Associate : Apr. 04 - Apr. 05 : Sutherland Global Services
Responsibilities
include:
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Assisting
customers with technical problems relating to their computers on the
Gateway campaign.
§
Providing
support to associates assisting their customers with technical problems
relating to their computers on the Gateway campaign.
§
Selling
computers, parts and services to customers on the Gateway campaign.
Telephone Sales Associate : Feb. 03 - Sep. 03 : R.M.H. Teleservices
Responsibilities
include:
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Calling
customers to offer and process AT&T long distance sales.
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Designing
and implementing a database to track stats for over 100 associates on a
daily basis.
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